Legal
Last updated 22 July 2026
Placeholder policy for the pilot. This is a coherent draft, not final legal text — review with a lawyer before launch.
Cancel free of charge; the full amount is returned.
Half the amount is returned to cover the reserved Provider slot.
The Provider is already committed, so the booking is not refundable.
Where the fee goes 💛 — any cancellation fee is passed on to your assigned professional. Once a booking is confirmed they block that slot for you and turn down other work, so a late cancellation means they lose the earning — the fee makes them whole.
You may reschedule a booking once, free of charge, provided you do so at least 4 hours before the session start. Rescheduling requests made under 4 hours are treated as a late cancellation under the tiers above. New sessions are subject to Provider availability.
Eligible refunds are returned to your original payment method. Depending on your bank or provider, refunds typically settle within 5–7 business days. Timing is a placeholder and should be confirmed before launch.
If a Provider cannot attend, you will always receive a full refund or the option to reschedule at no cost, regardless of timing.
Reach us via the Contact page.